| |
Frequently Asked Questions – Online account management |
| |
Last updated: December 2021 |
|
| |
What is online account management? |
|
| |
Online account management is a secure online system where Fairstone financing account holders can register (oam.fairstone.ca/en/registration) or log in (Fairstone.ca/OAM) to access key information about their financing account and monthly electronic statements. The following account-related information is available under the 'My Account' section:
|
|
| |
Account balance
Credit Limit
|
| |
Payment Due Date
Recent transaction history
|
| |
Minimum Payment Due
Financing Plan Details
|
| |
Avilable Credit
|
|
|
| |
How and when can customers register for online account management? |
|
| |
To register for online account management, account holders must provide all of the following information: |
|
| |
1. Financing account number (Fairstone financing accounts start with the numbers '6030 49') |
| |
2. Phone number |
| |
3. Postal code |
| |
4. Email address |
|
| |
Customers who originate new financing accounts will be prompted to register for online account management across various account holder touchpoints. Here are the main ways account holders will be prompted to register for or access online account management: |
|
| |
Approval messages - SMS text |
| |
1. Account holders who are approved for financing can click on the online account management link that is included within the SMS text. |
|
| |
Fairstone website |
| |
2. Visitors to fairstone.ca can click the 'My Account' link featured in the top-right of each page on the website and should then select 'Purchase Financing Accounts'. From there, they can either log in or register. Various Fairstone web pages dedicated to financing also include links to online account management. |
|
| |
Digital financing application homepage |
| |
3. To access online account management via the online financing application homepage, account holders can select 'MY ACCOUNT' located below the 'APPLY' button. This will direct them to the online account management log in page. |
|
| |
Can customers who are getting their statements by mail request monthly digital statements instead of printed statements? |
|
| |
Yes. To receive monthly digital statements, they will need to first register for an online account at oam.fairstone.ca/en/registration. Once they've created an online account, the customer preference will automatically be changed to digital statements |
|
| |
Will more features and functionality be added to online account management in the future? |
|
| |
Yes. Fairstone is planning to include more features and functionality for online account management in the near future. |
|
| |
How can customers contact Fairstone? |
|
| |
Customers can visit Fairstone's extensive online FAQ at fairstone.ca/en/faq/pos-financing or visit fairstone.ca/pos-contact-us for ways to reach Fairstone.
|
|
|
|
|
|
 |
|
© 2020, TM Fairstone Financial Inc.
|
|
