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December 05, 2021
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Frequently Asked Questions – Online account management
What is online account management? Fairstone financing account holders can register or log in to online account management to get monthly updates regarding their Fairstone purchase financing account.
How and when can customers register for online account management?
New accounts: Starting the day online account management is launched, customers who originate new financing accounts will be automatically prompted to register for online account management. Customers who register for online account management will automatically receive their monthly statements digitally.
Existing account holders: Starting the day online account management is launched, existing account holders will be prompted to register. To register, account holders can visit Fairstone.ca/OAM.
Can customers who are getting their statements by mail request monthly digital statements instead of printed statements?
Yes. To receive monthly digital statements, they will need to first register for an online account. Once they’ve created an online account, the customer preference will automatically be changed to digital statements.
How can customers get support from Fairstone?
Customers can visit Fairstone’s extensive online FAQ or contact Fairstone.
Can we use the digital card the same way we use a plastic card to authenticate a customer?
No. ID will need to be presented for verification in-store along with the digital card.
The digital card has a bar code. Can we scan the bar code in-store?
Not at this time. We will inform you if this changes.
Will more features and functionality be added to online account management in the future?
Yes. Fairstone is planning to include more features and functionality for online account management in the near future.
I have additional questions, who can I contact at Fairstone?
Please contact your Fairstone Account Manager.


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